Please follow the link to request the software to be installed on your machine. When asked for the cost center code please enter 1111. Once requested it will be provided in around 48hours. Please
After your account is moved, install the client, update your meetings, and learn about Lync.
To start using Lync after migration to Lync Server 2010
Note If you do not want to reschedule existing Office Live Meeting conferences, they will continue to work as long as you are running Microsoft Office Live Meeting 2007 version 8.0.6362.149 or later and the conferences were scheduled after March 1, 2010. As a Lync participant, you will join the Live Meeting conference by using Lync, rather than through the Live Meeting console.
Please review the Support Page that can be found here
Configuring audio and video devices in Microsoft Lync 2010 is easier than ever before. First, make sure you are using an approved audio or video device from the approved list found here. To get started, follow the instructions provided with the device. Be sure to plug your device in to a USB port on your computer (we recommend bypassing docking stations). Allow a minute to automatically install any required drivers.
To check audio quality
To check video quality
Lync 2010 allows you to easily select which device you want to use as your primary device. You no longer have to wonder which device an incoming call will go to. The primary device you select in Lync will be the same device for meetings and conference calls.
To select your primary audio device
Lync allows you to quickly switch to a different USB audio device during a call.
To change the audio device for a call
Your call audio is automatically transferred to the device you selected without interrupting the call.
The Frequent Contacts group in your Microsoft Lync 2010 Contacts list is automatically populated with your manager and direct reports by default. It also includes the people that you have interacted with recently, so you can quickly find them. The people shown in this group change as the people you contact change and based on your communication patterns. You cannot modify this list, but you can pin contacts to the top of the list (for details, see the next question).
Yes, you can pin contacts to your Frequent Contacts group in your Contacts list. Pinned contacts appear above the dotted line in your Frequent Contacts group and remain there until you choose to unpin (remove) them.
To pin a contact to Frequent Contacts
Note To remove someone from your Frequent Contacts group, right-click the contact, and then click Unpin from Frequent Contacts. Unpinning does not delete the person from your Contacts list. It only removes them from the pinned area in Frequent Contacts.
To create a new contact group, in the Lync main window, right-click the title bar of an existing group, click Create New Group, and then type a name for your new group.
You can view your conversation history in the Lync main window by clicking the Conversations icon.
The Activity Feeds icon in the Lync main window displays out-of-office messages and any custom notes that your contacts add to their Lync 2010 profile.
The Phone view in the Lync main window allows you to set up and modify your voice mail settings. It also allows you to listen to your voice mail messages and immediately return the call if you choose.
To listen to and manage voice mail
Microsoft Lync 2010 users can use Lync 2010 to call other Lync users. However, to place a call to an external phone number, you must be enabled for Enterprise Voice at a site that’s enabled for Enterprise Voice.
To make a call to an external number
Lync allows you to have incoming calls ring on both your USB audio device and your Windows default playback device. To configure your calls to ring on computer speakers and still have your call audio route through your USB audio device, complete the following steps.
To have incoming calls ring on your computer
10. Click OK.
While Lync does not have a specific option to Transfer With Consult, which was available in Microsoft Office Communicator 2007 R2, it does allow you to merge two separate calls.
To merge two separate calls
By default, Microsoft Lync 2010 adds Lync 2010 contacts to the Microsoft Outlook default Contacts folder. If this creates duplicate contacts in Outlook or interferes with any rules you have set up based on information in your Outlook Contacts folder, you can resolve this issue by turning off the synchronization feature and deleting any duplicate contacts.
To turn off the contacts synchronization feature
Note You must manually delete the duplicate contacts from Outlook, but after doing so, they will not be added to your Outlook Contacts folder again. For details about how to delete duplicate contacts, see the next question.
By default, Lync adds contacts to the Outlook contacts default folder, but you can disable this synchronization feature as described in the previous question. After you disable the feature, delete the duplicate contacts from your Outlook Contacts view.
Note Unless you disable the synchronization feature before completing these steps, Lync will add contacts to Outlook again later.
To delete duplicate contacts in Outlook
10. Press Shift, and then click the last contact you want to delete (to select them all).
11. Press Delete.
When using the search feature in Lync, the results are retrieved from the Global Address List (GAL) as well as your Outlook Contacts folder. Because Lync adds contacts to your Outlook Contacts folder, this causes search to return multiple duplicate results for the same person: one result from the GAL and one from Outlook.
To turn off the contacts synchronization feature
Note You must manually delete the duplicate contacts from Outlook, but after doing so, they will not be added to your Outlook Contacts folder again. For details about how to delete duplicate contacts, see the previous question.
Now that you are using Microsoft Lync 2010, the join experience for your meetings that were scheduled with Microsoft Office Live Meeting will be different. Existing Office Live Meeting conferences will continue to work, but there are a couple of extra steps to connect to them.
To manage Live Meeting conferences after installing Lync 2010
If you do not want to reschedule your existing Live Meeting conferences, they will continue to work as long as you are running Microsoft Office Live Meeting 2007 version 8.0.6362.149 or later and your meeting was scheduled after March 1, 2010. As a Lync participant, you will join the Live Meeting conference by using Lync, rather than through the Live Meeting console.
For new Lync online meetings:
Hi, this is a new Lync 2010 online meeting! Please click the “First online meeting?” link at the bottom of this meeting request to install the attendee software, Lync 2010 Attendee, prior to our meeting. This should take only a few minutes, and it needs to be done only once. Please review this FAQ here, so you will know what to expect when you join my meeting. Read more about Lync 2010 here. Thank you!
For existing Live Meeting conferences:
Hi, I have just scheduled this meeting with Lync 2010, and joining this online meeting will be a different experience for you. For the best experience, please install the attendee software, Lync 2010 Attendee, prior to our meeting. This should take only a few minutes, and it needs to be done only once. Please review this FAQ here, so you will know what to expect when you join my meeting. Read more about Lync 2010 here here. Thank you!
The easiest way to schedule an online meeting is in Outlook.
To schedule a Lync meeting from Outlook
This step populates the body of the meeting request with the information you are familiar with: a link for joining the meeting online and dial-in information for participants who want to join by phone.
Yes, people outside of your organization and people not using Microsoft Lync 2010 can join online meetings scheduled with Lync 2010. When non-Lync participants click the link in your meeting request to join the meeting, they see a webpage with links for the following two join methods: <Please verify this information for your organization.>
Note If the participant has already installed Microsoft Lync 2010 Attendee, they will be automatically connected to your meeting and will not see the following screen options.
Important External participants must select the Lync 2010 Attendee option to join your meeting.
The meeting experience varies depending on whether your participants are running Lync, Office Communicator 2007 R2, Lync 2010 Attendee, or Lync Web App.
Users running Communicator 2007 R2 who want to experience all the available Lync features (polling, whiteboards, and so on) should install Lync 2010 Attendee. Participants running Communicator 2007 R2 who join an online meeting without installing Lync 2010 Attendee will:
To change the default dial-in phone number displayed in the body of your Lync meeting requests, do the following.
To update the default dial-in phone number
The following touch-tone controls are available for dial-in conferences and online meetings when you dial in from a standard phone, rather than connecting by using Microsoft Lync 2010. These controls can also be found at the bottom of the Dial-in Conferencing Settings and PIN Management page.
Table 1. In-meeting touch tone controls
|*6||Mute or unmute your microphone|
|*4||Mute all other participants|
|*7||Lock or unlock the meeting|
|*9||Enable or disable announcements for participants entering and exiting the conference|
|*3||Privately play the name of each participant in the meeting|
|*1||Play a description of the available DTMF commands|
|*8||Admit all participants currently in the lobby to the meeting|
The controls in the preceding table may differ based on the configuration of the meeting organizer’s site. To ensure accuracy, please click the Find a local number link in the meeting request for your meeting.
This feature is currently disabled, if you would like the feature to be enabled please send feedback to firstname.lastname@example.org
The best method for connecting to an online meeting is to use Lync with an approved audio device. If you have to dial in manually, we recommend that you use the local dial-in numbers when possible.
The Call Forwarding Settings button is located in the lower-left corner of the Lync main window. This button allows you to quickly configure call forwarding or simultaneous ring settings.
You can also use the Call Forwarding Settings button to open the Call Forwarding Settings dialog box to access additional settings.
Lync 2010 does not have the Transfer With Consult option that was previously available in Microsoft Office Communicator 2007 R2. Instead, Lync allows you to merge two separate calls together.
To transfer two separate calls